Contact Us
If you’re a Travelers Canada customer requiring assistance with the IntelliDrive app, please contact a member of our Customer Service team.
For registered builders and developers in our New Home Warranty program that require assistance accessing your TRU Builder account or would like to register, contact us. Please note this is only for TRU Builder inquires.
Report a claim
To report a claim, please contact a member of our team. For more information, including claim process and FAQs, visit Claim Centre.
Customer service
Your inquiry is important to us. We strive to respond to all email inquiries within 3-5 business days.
Your privacy and the protection of your personal information are our top priorities. For this reason, we are unable to provide specific policy details, accept credit card or banking information, or process payments via email. If you need assistance with any of these matters, we’d be happy to help you over the phone at 1.800.268.4543.
Our Customer Service Centre is available Monday to Friday, from 7:30 a.m. to 7:00 p.m. EST. Please select Option 1 for Portal Support or Option 5 for Billing inquiries.
If your issue is urgent or if you require immediate personal assistance, we recommend calling us directly for fast personal service.
We appreciate your patience and look forward to connecting with you!
Get a quote
To receive an insurance quote from Travelers Canada, please contact your insurance broker. If you don't have a broker, find a broker near you today.
Policy questions
To ask questions about your insurance policy or bond, please contact your insurance broker.
Unclaimed property inquiries
For Unclaimed Property Act inquiries related to uncashed cheques (issued at least 3 years prior) and addressed to an Alberta, New Brunswick or British Columbia location, please contact Sherry Hazelton.
Media contact
For media inquiries, please contact Stephen Bernard at 860.954.5086.
Travelers Insurance Company of Canada, The Dominion of Canada General Insurance Company and St. Paul Fire and Marine Insurance Company (Canada Branch) are the Canadian licensed insurers known as Travelers Canada
Head office
165 University Avenue
Toronto, ON M5H 3B9
416.362.7231
1.800.268.8447
Western Region
Vancouver
650 West Georgia Street,
Suite 2500
P.O. Box 11542
Vancouver, BC V6B 4N7
604.684.6574
1.800.555.9431
Calgary
530 – 8th Avenue S.W.,
Suite 2700
Calgary, AB T2P 3S8
403.231.6600
1.800.363.1072
Central Region
Toronto
165 University Avenue
Toronto, ON M5H 3B9
416.362.7231
1.800.268.8447
Oakville
354 Davis Road
Suite 600
Oakville, ON L6J 0C5
905.825.6400
1.800.268.5371
Eastern Region
Montreal
1010 de la Gauchetière Street West,
Suite 1100
Montreal, PQ H3B 2N2
514.875.0600
1.800.361.9427